Frequently Asked Questions
Are you currently accepting new customers?#
Yes, we are accepting new customers. Fill out the Contact Us form and we will be in touch to get you started!
Do you accept Pallets?#
Please reach out before sending pallets to verify storage.
What is your billing cycle?#
We invoice through QuickBooks twice per month on the 1st and 15th. Payments are due upon receipt. Any balance remaining after 15 days will incur a $30 late charge per billing period.
What is your turn around time?#
Once your inventory has arrived at RPP, you can expect it to be prepped and shipped within 24-72 hours.
What if my items are damaged when you receive them?#
If there are any damaged items when we receive them, we will photograph and immediately contact you for further instructions before proceeding.
We only accept payment through our QuickBooks payment system. We do not accept Venmo, PayPal, or any other payment options.
We are not responsible for misdelivery or delays by carriers.
We are not responsible for any items once they leave our facility.
We are not responsible for items not listed on your spreadsheet.
We will hold items not listed on your spreadsheet for 30 days, then dispose of them at our discretion.
Shipments will not move with unpaid invoices.
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